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Scott's Resume
Click here to download my resume Scott Birtles General Manager at The Herb Chambers Companies...Herb Chambers Honda of Seekonk scott@herbchambers.com Summary Herb Chambers Companies Goal is to become a Automotive
Dealer with multiple franchises. Specialties Funtions: Customer Relations, Interdepartmental Relations, Operations, Supervision, Profit Management. Management Skills: Leadership
(delegation and supervision), organizing and planning, interpersonal skills including conflict
resolution, oral communication, and interpersonal sensitivity. Ability to respond with
empathy and interest to the customer and to engender that interest and empathy into delivery
of services throughout the entire dealership. Experience Honda General Manager at Herb Chambers Honda of Seekonk January 1992 - Present (18
years 1 month) Herb
Chambers is an automotive dealership group based out of Somerville Massachusetts, we care about
creating a positive car buying experience. For decades Herb Chambers has provided New England
car buyers with high quality automobiles including those from BMW, Porsche, Ford, Lexus, MINI,
Chrysler, Scion, Honda, and many more. Herb Chambers serves the greater metropolitan areas
of Boston Massachusetts and Providence Rhode Island. Dealerships in the Herb Chambers
Companies include Audi, Bentley, BMW, Buick, Cadillac, Chevrolet, Chevy, Chrysler, Dodge,
Ford, Honda, Hummer, Hyundai, Infiniti, Jeep, Land Rover, Lexus, Maybach, Mercedes, Mercedes
Benz, Mini, Pontiac, Porsche, Rolls Royce, Saab, Saturn, Scion, Smart, Toyota, Vespa and
preowned vehicles. 7 recommendations available upon
request General Manager at The Herb Chambers Companies 1985 - 2008 (23
years) Funtions:
Customer Relations, Interdepartmental Relations, Operations, Supervision, Profit Management,
Communication with External Sources. Management Skills: Leadership
(delegation and supervision), organizing and planning, interpersonal skills including Page 1 conflict resolution, oral communication, and interpersonal sensitivity. Ability to respond with empathy and interest to the customer and to engender that interest and empathy into delivery of services throughout the entire dealership. Ability
to conduct trend analysis, working knowledge of bank and insurance terminology and processes.
Knowledge of computer systems including speadsheets, networking and software applications. 8 recommendations available upon request Sales Manager at Herb Chambers Cadillac January
1985 - January 1989 (4 years 1 month) Cadillac Sales Consultant/ Sales Manager Education Nada Acadamy Automotive Management, 1995 - 1998 East
Catholic 1978 - 1980 Honors
and Awards Nada Dealer Candidate 1996. Herb Chambers
General Manager of The Year 2000. Honda Presidents Award 2001,2003,2005,2006. Honda Service
Award 2007 and 2008. Interests Family, business, computers, boating. Page 2 Scott Birtles General Manager at The Herb Chambers Companies...Herb Chambers Honda of Seekonk scott@herbchambers.com 15 people have recommended
Scott "I
needed to purchase a vehicle for my fiance's business We got our car from Scott and his people and
they could not have been more upfront and professional. It was a great experience and we will never
forget it. I highly recommend Scott and his team of people." —
Dennis Saint Aubin, was Scott's client "I worked for Scott for 5 years and enjoyed the time I spent working
for him. Scott is a very good leader, motivator and businessman. He did a nice job of
keeping his employees focused and would often hold positive meetings to keep everyone’s
head in the game of both sales and customer service. The fact that Scott himself liked
to shop didn’t hurt. He would always have a story to tell about the service he received,
whether he was out buying a gallon of milk, a new suit or something else. We’d hear
about what good examples of customer service were and what poor ones were. The message
about how to treat the dealership guests properly was a constant theme with Scott. Scott
is really passionate about his work and this makes him a great person to work for and a great person
to buy a car from. I’d also like to comment on Scott as a host. Anyone who has visited his dealership
will agree. Just try saying “no” to Scott after he has offered you a soda. He’ll run down the list, how about a coffee, juice, water? Eventually you’re going to say yes and Scott will make sure you are nothing less than completely satisfied with him and his dealership." Scott
at The Herb Chambers Companies "I have know Scott as a fellow entrepreneurial spirit in for well over a decade now~all the while, Scott's passion for ethical leadership coupled with a concern for growth of his organization and people has been forefront. As I work with business leaders national, design entrepreneurial leadership courses, train, I am mindful of the many "live lessons learned" that I can link
to folks I have me along the journey. Scott has proven to be one of those nice example
setters." with Scott at The Herb Chambers Companies "Working with Scott was nothing less the extrdonary. Motivating
and very passionate about his career. Scott help me learn and grow and did it with pleasure
not just to get by. If any one needs more feel free to contact me I would be glad to respond.
Thank you John Rico" Page
3 Chambers Companies "Scott was an exceptionally professional and enthusiastic manager to work for. His work ethic and concern for his employees and customers was true to his personality of being a genuinely caring person. He always kept an upbeat and healthy environment within the dealership and maintained both personal and business relationships with his employees. He is a great asset to the Herb Chambers companies and it is no surprise that he was awarded manager of the year and has been with the organization as long as he has. It was truly an honor to have worked for such a dedicated leader." Herb Chambers Companies "There are a number of things that most impress me about Scott.
His dedication, loyalty, and engagement in all of the responsibilities that goes with
being the general manager for one of the most successful auto dealers in the country,
Herb Chambers, is something we should all aspire to. He is a true leader in all aspects
of the word. His staff not only respect him, but follow his footsteps to learn, lead and
most importantly, engage themselves in taking care of the customer. He sets the bar and
the goal that everyone tries to achieve by his example. Some managers in organizations "talk
the talk"; Scott, in fact "walks the talk". His willingness to learn new tools, like interactive marketing. allows him to leverage these skills to grow his business. That is just one sign of a true leader. His excitment and passion for the work he does is a true inspiration for the "team"
he's built. What better leader can you have, then one whose "team" will follow
him up the proverbial hill without question. These are just some of the traits that make
Scott a true asset to the Herb Chambers Companies." at The Herb
Chambers Companies "I
have known Scott for many years first as an auto dealer manager and eventually as a friend. When
I met Scott back in 96', he was incredibly outgoing, personable, highly knowledgeable about the
products, and always willing to go the extra mile. Through the years, because of his attentiveness
and willingness to please, I returned as a customer and bought several cars from him. He
was fair, honest, and above all of good character. I always will remember..... one morning in the cold
of winter when I was traveling by commuter rail to Boston from Providence, I pulled into the parking
lot with only a few minutes to catch the train and my right front tire was going flat. I only had enough
time to call Scott and asked if he could repair it since I was running late. Well that's all I had to
say because when I returned later that evning in the dark...... the tire was fixed and I was ready to
go. This story represents the way Scott treats people. I give him high marks. My only disappointment
is that now I live in California and can no longer buy a car from him. H's the BEST !!!!!!!" Page 4 — Robert Marshall, was Scott's client "Scott is the absolute best dealer & I
feel confident recommending my family & friends to him. I've purchased many vehicles
in the past & always experience the best service & value when working with Scott
Birtles." — Suzanne Caldeira, was Scott's client "Scott is one of those guys that seemed to get the tough assignment- the one that no one else wanted because there appeared to be no way to win. His executive abilities stood out as he made things happen in the most difficult of circumstances and he never ever complained to anyone. His carbide optimism is the only thing I could think of that could have motivated him to start working at 6am and stay till 4am the next day. These qualities make Scott a coveted and most valuable executive and it was no surprise that Scott Birtles was General Manager of The Year." Herb Chambers Honda of Seekonk "I work in advertising and called
on Scott Birtles at Herb Chambers. During that time Scott was certainly a valued client,
but more than that he was one of the brightest indivduals I called on. He had great vision
in the marketing and business as a whole. He offered us great ideas and input in all of
our sales calls. He certainly is someone in the business world I respect and admire." Herb Chambers
Companies "Scott
was an extremely dedicated GM in a highly demanding industry where it was commonplace to
work 6-7 days a week. He always maintained a positive attitude and solid work ethic. Scott possessed
exceptional leadership skills and always motivated his employees and dealerships' to consistently
perform in the top percentiles. As a fellow associate of mine he was always quick to respond
to any requests, help out when needed and we always worked well together." Scott at The Herb Chambers Companies "Scott Birtles, is not your ordinary
General Manager/Dealer Manager. Scott is always on the cutting edge for increasing profitability,
sales, market share and making sure his employees/customers are happy and have everything
they need both professionally and personally. It's great having Scott on my team (Honda),
his competitiveness and passion for always being at the top is great to be around." company when
working with Scott at Herb Chambers Honda of Seekonk Page 5 "I have the pleasure of working alongside Scott at The Herb Chambers Companies and find him to have a work ethic that is rarely seen these days. His integrity is refreshing at a time when political correctness is more in demand than honesty. I would recommend Scott to anyone looking for someone to trust." with Scott at Herb Chambers Honda of Seekonk "Scott Birles is with out a doubt one of the most professional people
in the automobile business. His commitment to the customer is unequaled. I refer everyone
to Scott because I know how they will be treated. We have purchased our last 3 Hondas
from Scott and in 2 years we will be back for our next one. I have also had the opportunity
to work with Scott. He has the commitment and dedication to his business and employees
that is rare in the world. I think of Scott not only as a friend but also a mentor. If
you have an opportunity to deal with him in a business transaction you will certianly be satisfied
with your experience. If you have the opportunity to work for Scott, he will teach and motivate
you to do great things." Seekonk "Scott is an excellent leader of people, in that he provides the support and
encouragement they need, as well as detailed oversight, yet allows them the freedom to
function as leaders and entrepreneurs themselves. He is very good with customers and routinely
goes out of his way to interact with them. He has the unique combination of strong people
skills and strong analytical/numerical skills. He is candid and direct, but always fair
and reasonable. I no longer work with Scott but would welcome another opportunity to do
so, as I feel I personally benefitted from my interactions with him, and observations
of him in action." contractor to Scott at Herb Chambers Honda of Seekonk |
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